Refund policy

Buyzen Return & Refund Policy
At Buyzen, we want you to love your purchase. If you are not entirely satisfied with your order, we are here to help. Our policy is designed to give you peace of mind while keeping the process simple and fair.
1. Change of Mind (7-Day Cooling-Off Period)
In accordance with South African law, you have the right to cancel your purchase and return an item for a full refund or exchange if you change your mind, subject to the following:
  • Timeframe: You must notify us and initiate the return within 7 days of the item being delivered to you.
  • Condition: The item must be unused, undamaged, in its original packaging, and with all original tags or seals intact.
  • Return Shipping: You will be responsible for the direct cost of courier shipping to return the item to our warehouse.
2. Damaged, Defective, or Incorrect Items
If your item arrives damaged, is defective, or is not what you ordered, we will fix it immediately.
  • Timeframe:
    • Please report shipping damage or incorrect items within 48 hours of delivery.
    • For manufacturing defects, you are covered by a 6-month warranty under the Consumer Protection Act.
  • Remedy: Depending on your preference and stock availability, we will repair, replace, or fully refund the item.
  • Return Shipping: Buyzen will cover all collection and courier costs for damaged, defective, or incorrect items.
3. Non-Returnable Items
For hygiene, health, and copyright reasons, we cannot accept returns on the following items unless they are defective:
  • Swimwear, underwear, and bodysuits
  • Earrings and body piercings
  • Opened cosmetics, fragrances, and personal care products
  • Customized or personalized goods
  • Digital downloads or software certificates
4. How to Initiate a Return
  1. Email us: Send an email to aurapalonline@gmail.com with your order number and the reason for the return.
  2. Package the item: Safely pack the item in its original packaging to prevent damage during transit.
  3. Handover:
    • For defects: We will book a courier to collect the item from you.
    • For change of mind: We will provide you with our warehouse address to ship the item back to us, or we can arrange a courier and deduct the cost from your refund.
5. Refunds & Processing
Once we receive and inspect your returned item, we will send you an email confirmation. Approved refunds will be processed via your original method of payment (or store credit, if preferred) within 5 to 10 business days.